1
.
Get approved
We approve you for a specific amount so you can start shopping and be ready to make an offer as soon as the house you want comes on the market.
WHAT HAPPENS AT THIS STEP
You will
Fill out our application.
Work with a Loan Officer Assistant to provide any necessary documentation. Please check your email (and spam folder) frequently and promptly return phone calls. We often have follow-up questions during this step, and the faster you respond, the faster we can reach an approval decision.
Meet your Customer Experience (CX) Manager, who becomes your point of contact at Homeward once you’re approved.
Your agent will
Search for a home that meets your criteria if you haven’t already found one.
Behind the scenes
The Valuations team reviews the house you want to sell to ensure it meets our criteria.
2
.
Make a Homeward Offer
We work with your agent to make a cash offer on your next home.
WHAT HAPPENS AT THIS STEP
You will
Work with your agent to submit an offer request to us.
Research your financing options and choose a lender. If you're using Homeward Mortgage, schedule a call with your Loan Officer to review the loan terms and pricing.
Your agent will
Submit an offer request through their Agent Dashboard.
Work with your CX Manager to write a Homeward Offer.
Submit the Homeward Offer to the seller’s agent.
Behind the scenes
The Valuations team reviews the home you want to make an offer on to determine if it's eligible for our program.
Your point of contact
Customer Experience (CX) Manager
Your CX manager can answer any questions about the Homeward program.
Log into your Customer Dashboard to find your CX Manager's contact information.
3
.
Win the home
The seller accepts your offer. We work with your agent to finalize the purchase.
WHAT HAPPENS AT THIS STEP
You will
Pay your earnest money deposit (EMD) and option fee, if applicable.
Work with your lender to finalize the details of your loan.
Sign the Customer Purchase contract, residential lease, and addendums, securing your purchase and possession of the property from Homeward so you can rent your home from us.
Sign our Service Agreement Addendum.
Your agent will
Work with your CX Manager to draw up the Customer Purchase contract and addendums you’ll sign.
Return the home inspection report to your CX Manager for review. Agree on any next steps.
Capture any price and/or credit negotiations in amendments to both the Homeward Purchase and Customer Purchase contracts.
Behind the scenes
The title team completes a title examination, issues a title commitment, and discloses all exception documents to purchase the home.
We order the preliminary appraisal of the home and receive the report within five days. Your CX Manager will reach out to review it with you.
The Mortgage Processor initiates your loan.
Your points of contact
Your lender
Your lender can answer any questions related to your mortgage, such as your closing date, closing costs, etc.
Customer Experience (CX) Manager
Your CX Manager can answer any questions about the Homeward program. You can find their contact information in your Customer Dashboard.
Log into your Customer Dashboard to find your CX Manager's contact information.
4
.
Move into your new home
Live in your new home while you rent it from us for up to six months. We'll prorate the carrying costs so you only pay for the days you use.
WHAT HAPPENS AT THIS STEP
You will
Move in!
Put old home on the market within two weeks of Homeward’s purchase of your new home.
Your agent will
Give you your keys on closing day.
Update Homeward on the status of showings for your existing home.
Behind the scenes
Your prorated carrying costs starts accruing on the new home.
Your point of contact
Customer Experience (CX) Manager
Log into your Customer Dashboard to find your CX Manager's contact information.
Log into your Customer Dashboard to find your CX Manager's contact information.
5
.
Sell your existing home
If you haven’t already, put your old house on the market and sell it for top dollar.
WHAT HAPPENS AT THIS STEP
You will
Work with your listing agent to review and negotiate any incoming offers.
Let your CX Manager and lender know when your home goes under contract
Your agent will
Send a copy of the sale contract for your old house to the CX manager.
Verify that your lender is using the most up-to-date and complete version of your purchase contract.
Provide a target date for you to buy back your new home from Homeward.
Behind the scenes
Your title company prepares and closes the sale of your old house.
Your title company works with your lender to prepare to close on your new home.
Your points of contact
Your lender
Your lender can answer any questions related to your mortgage, such as your closing date, closings costs, etc. If you’re using Homeward Mortgage, you can find your LO’s contact information in your dashboard.
Customer Experience (CX) Manager
Your CX manager can answer any questions about the Homeward program.
Log into your Customer Dashboard to find your CX Manager's contact information.
6
.
Buy back your new home
Secure a mortgage and close on your new home by buying it back from us.
WHAT HAPPENS AT THIS STEP
You will
Your lender will order a final appraisal of the home. We used a preliminary appraisal for the Homeward Purchase. But mortgage regulations dictate that your final appraisal be dated after the Homeward Purchase.
Work with a Mortgage Processor to collect all necessary documents and work towards getting the clear to close.
Discuss your closing disclosure (CD) with your Loan Advisor.
Your agent will
Verify the lender is using the most up-to-date and complete version of your purchase contract.
Behind the scenes
We'll provide you with a final carrying cost invoice and any applicable discount credits.
Your points of contact
Your lender
Your lender can answer any questions related to your mortgage, such as your closing date, closings costs, etc.
Your lender can answer any questions related to your mortgage, such as your closing date, closings costs, etc.
Your CX manager can answer any questions about the Homeward program.
Customer Experience (CX) Manager
Your CX manager can answer any questions about the Homeward program.
Log into your Customer Dashboard to find your CX Manager's contact information.